Refund policy

At Plate Land, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns & Refunds

We only accept returns and issue refunds if the item arrives damaged upon delivery.

To be eligible for a return:

  • The item must be unused and untouched

  • All original tags and packaging must still be attached

  • Clear proof of the damage must be provided (photos/videos)

We do not accept returns for:

  • Change of mind

  • Ordering the wrong item

  • Delays caused by shipping carriers

Return Shipping

Customers are responsible for paying the return shipping costs.

Exchanges

We do not offer exchanges. Please ensure you select the correct product and customisations before completing your order.

Order Cancellations

Once an order has been placed, it cannot be cancelled.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos showing the damage

  • Photos of the packaging

Once approved, we will provide further instructions regarding your return/refund.

Contact Us

For any return or refund enquiries, contact us at: platelandbusiness@gmail.com