Shipping policy

Shipping Policy

Thank you for shopping with Plate Land.

We ship our custom show plates and related products to customers in the United Kingdom and internationally. Please read this Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

As many Plate Land products are custom-made and personalised according to the details provided by the customer, please ensure all information is correct before placing your order.

If you need to change or cancel an order, contact us as soon as possible at platelandbusiness@gmail.com.

We cannot guarantee that changes or cancellations can be made once production has started.

Worldwide Shipping

Plate Land ships worldwide.

Shipping availability, delivery times, and available shipping methods may vary depending on your country or region.

If we are unable to ship to your location, this will normally be indicated during checkout or we will contact you after your order is placed.

Shipping Times

Our estimated delivery time is approximately 10–12 business days unless otherwise stated at checkout.

Please note that delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to circumstances including:

  • Customs processing;

  • Courier or postal delays;

  • Weather conditions;

  • High order volumes;

  • Public holidays;

  • International shipping disruptions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed orders, but Plate Land cannot guarantee delivery within an estimated timeframe where delays are caused by circumstances outside our reasonable control.

Shipping Origin

Plate Land is based in the United Kingdom.

Depending on the product and fulfilment method, orders may be manufactured, fulfilled, or shipped from outside the United Kingdom, including China.

As a result, international transit and customs processing may apply to some orders.

Customs, Duties & Import Fees

International orders may be subject to customs procedures, import taxes, duties, handling charges, or other fees imposed by the destination country.

If Plate Land covers all customs and import charges for your order, you will not be required to pay these charges separately.

Where customs duties, taxes, or import charges are not included or covered by Plate Land, the customer may be responsible for these charges.

Any applicable information available to us will be communicated during the ordering or delivery process where reasonably possible.

Please note that customs rules and charges vary between countries and can change.

Tracking Information

Where tracking is available, tracking information will be provided once your order has been fulfilled and dispatched.

Please allow some time after dispatch for tracking information to become active, as courier systems may not update immediately.

International tracking may also update less frequently while a parcel is moving between countries or courier networks.

Incorrect Shipping Information

Customers are responsible for ensuring that their name, delivery address, postcode/ZIP code, and other shipping information entered during checkout are complete and accurate.

If you notice an error after placing your order, contact us immediately at platelandbusiness@gmail.com.

We will attempt to correct the information where possible, but we cannot guarantee that an address can be changed after an order has been dispatched.

Plate Land cannot accept responsibility for failed delivery resulting from incorrect or incomplete shipping information supplied by the customer, to the extent permitted by applicable law.

Additional delivery or reshipping costs resulting from incorrect customer-supplied information may be charged to the customer where permitted by law.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no update or you believe your parcel may be lost, contact us at platelandbusiness@gmail.com with your order number.

We will investigate the issue with the relevant courier and do our best to assist you.

Where an order is confirmed as lost, we will handle the matter in accordance with your applicable consumer rights.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

  • Your order number;

  • Clear photographs or videos showing the damage;

  • Photographs of the external packaging; and

  • A brief description of the issue.

Please keep the product and its original packaging while we investigate your claim.

Contact us at platelandbusiness@gmail.com.

Show Plate Notice

Plate Land specialises in custom show plates.

Our show plates are supplied for show, display, decorative, exhibition, photography, off-road, private-property, or similar purposes and are not sold as road-legal vehicle registration plates.

It is the customer's responsibility to check and comply with the laws and regulations applicable to vehicle registration plates in their country or jurisdiction.

Contact Us

For questions about shipping, tracking, or an existing order, contact Plate Land:

Email: platelandbusiness@gmail.com
Instagram: @platelanduk
TikTok: @plateland

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